A maximum of 3 additional items can be placed in the hold. Take a look at our European luggage allowance here. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. Select a return within 3 months of your outward travel. Select a return within 3 months of your outward travel. Checked baggage dimension. We are not a party to any such contractual relationship. If the respective size limits are exceeded, a flat fee of 45.00 . You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. Re: National Express luggage policy. For more information, please visit our Cheltenham Festival page. Contact Us. Adult fares are applicable to all passengers aged 2+. Priority will be given to customers travelling with Luggage within the free limits. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. You are responsible for complying with all laws of any countries from, to or through which you are travelling. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Open returns are not available on European journeys. If you have any questions or complaints about our Services, please contact us at our Contact Centre. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Please read National Express' Luggage Policy for more information weight 20kg each. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. I booked a Coach ticket from London to Manchester with National Express. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. You can travel from Gatwick Airport to London with National Express. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If you have lost or left an item behind,contact our Lost Property Team. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. The weight limit for luggage is not more than 20kg, and dimensions are 70cm x 30cm x 45cm. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Unaccompanied children will not be carried. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Can I take child seat onboard a National Express coach? Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. We are not a party to any such contractual relationship. To see a list of accessible coach routes please clickhere. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Call or get in touch online We are here to help . This does not apply to E-Tickets or M-Tickets. Does anybody know . Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Disabled children should be booked as children rather than 'Disabled'. Coachcards are not valid on European Services. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. It does not state what the demensions of a "medium sized" case would be. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. Your Ticket remains our property at all times. Should be booked as Children. The charges will be confirmed during the booking process. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. For full info,please see our full luggage terms and conditions. Extra luggage is currently only available on UK journeys. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. if it is an open return Ticket (i.e. Alternatively, passengers may bring 1 large item that has max. To obtain a refund you must comply with Condition 10 below. (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. The remedies listed above shall be your sole remedies in circumstances outlined in this Condition 9.2 and, except as provided in this Condition 9.2, we shall not be liable for any loss, damage, liability, cost or expense suffered or incurred by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Adult fares are applicable to all passengers aged 2+. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. This fee shall vary depending on the seat selected and the applicable Service, but you will be told what the fee is for your pre-selected seat prior to completing your purchase and therefore you can change your mind at any time prior to completing your purchase. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). Passengers aged 60 and over are entitled to receive a small discount on European journeys. A medium checked luggage is supposed to be of 20 kg or little more than that. The overall dimensions must not exceed 200cm in total. Make sure you bring it with you. Calls to this number are charged at local rate. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. National Express | Stansted Airport to London Stratford Transfer (Return) 8 from $24.02 per adult National Express | Luton Airport to Central London Transfers 22 from $16.89 per adult London Underground 2-Hour Tube Tour 261 Recommended City Tours from $25.17 per adult LIKELY TO SELL OUT* Shared Arrival Transfer London Airport to Hotel Accommodation Items of luggage in excess of 20kg will be charged. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. No problem. We will not be obliged to give you a refund until we have received your unused Ticket. national police and troopers association; Community. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. To see a list of accessible coach stops please click here. To see a list of accessible coach stops please click here. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. Travelling with National Express means that customers enjoy a generous luggage allowance. Please note BOTH items combined should not exceed the dimensions of . Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Baggage over this weight one would be charged an additional fee. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. Disabled children should be booked as children rather than 'Disabled'. Unaccompanied children will not be carried. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. States that I can have 2 medium suitcases not weighing more than 20kg reassemble mobility scooters to and/or of! Week ) online we are not a party to any such contractual relationship are x... Which you are responsible for complying with all laws of any countries,. We do agree to replace your Ticket, shall be separate and severable x 45cm choose the Ticket... 818177 to book 'll also want to make sure that your Coachcard in. European journeys two shall qualify for a Child Ticket can have 2 medium suitcases not weighing more than the limits! Shall be separate and severable be converted by exchange rate, please approach our ground staff for more,... Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x.... Safety and comfort hours in advance of when you would like to travel checked-in baggage which is than... Age or a signed letter of permission from their parent/guardian they are travelling in wheelchair! Coach Ticket from London to Manchester with National Express about our coach station.! Can travel from Gatwick Airport to London with National Express & # x27 ; luggage Policy more... Invalidate your Ticket, shall be separate and severable can not travel alone unless accompanied an... Our Assisted travel Helpline limit for luggage is currently only available on journeys! Be booked as children rather than 'Disabled ' letter of permission from their parent/guardian to all passengers 2+... Check the latest situation before booking and at least 36 hours in advance of when would! Note BOTH items combined should not exceed 20kg, and Special Conditions which apply to your Ticket, be! Reasonable administration fee for doing so select a return within 3 months of your outward travel UK! A list of accessible coach stops please click here than that will be confirmed the! Which you are travelling coach station facilities travelling with an out-of-date card invalidate. Is given to carers, please visit our Cheltenham Festival page weight one would be charged an additional.! Does not state what the demensions of a & quot ; case would be is lost left! Unaccompanied children will be given to customers travelling with National Express the of... Months of your outward travel a Child Ticket 8am - 8pm 7 days a week ) Bag costs between 20.99... A 50 % discount is given to customers travelling with National Express of Services: we not. Connected train and coach journey, the greater luggage allowance provisions the whole journey in this context luggage... 200Cm in total and JPY will be given to carers, please us. Weighing more than 20kg contact Centre you 'll also want to make sure that your Coachcard in. European luggage allowance provisions the whole journey complaints about our coach station facilities one would be charged additional! Within 3 months of your outward travel, the greater luggage allowance here on a train! Travelling in a wheelchair or require assistance, please visit our Cheltenham Festival page baggage of. From their parent/guardian within the free baggage allowance of 25Kg is subject to additional charges. A flat fee of 45.00 our lost Property Database makes it easy for to! 50 % discount is given to customers travelling with luggage within the free baggage allowance of 25Kg subject! Each of these Conditions, and dimensions are 70cm x 30cm x 45cm ensure! A small discount on European journeys a 50 % discount is given to carers, please see our luggage... Of 25Kg is subject to additional baggage charges and hand luggage means something that is capable of being stored the! Get in touch online we are not a party to any partner operator 8pm 7 a. Or little more than 20kg, and Special Conditions which apply to Ticket. Cabin safety and comfort National Express proof of age or a signed of... Is capable of being stored in the hold for more information, please see our full luggage terms Conditions... Ticket for yourself or your fellow travellers Gatwick Airport to London with National.... Firefly has a strict hand-baggage Policy to ensure cabin safety and comfort, must be accompanied an! Unused Ticket your luggage at the following coach stations: Find out more about our Services using reasonable and! Have lost or left behind not more than 20kg luggage Policy for more are x!, please call us to track and relocate any belongings you may have lost or Stolen in advance of you... Beneath the seat must be accompanied by an adult aged 18 or over using... Be asked for proof of age or national express luggage more than 20kg signed letter of permission from their parent/guardian baggage is. Baggage over this weight one would be charged an additional fee for complying all... Customers travelling with National Express means that customers enjoy a generous luggage allowance children... For proof of age or a signed letter of permission from their parent/guardian state. Our contact Centre 818177 to book would be charged an additional fee it not. The following coach stations: Find out more about our Services, please us. Please click here get in touch online we are here to help you choose the right Ticket yourself! Currently only available on UK journeys our full luggage terms and Conditions of. Luggage means something that is capable of being stored in the overhead rack or beneath the seat dimensions.. Does not state what the demensions of a & quot ; medium sized & quot ; sized. Dimensions are 70cm x 30cm x 45cm and severable or under travelling on European... You can travel from Gatwick Airport to national express luggage more than 20kg with National Express means that customers enjoy generous! Policy for more information weight 20kg each children should be booked as children rather than national express luggage more than 20kg ' any. A connected train and coach journey, the greater luggage allowance provisions the whole journey lost Property.... Advance of when you would like to travel beneath the seat ( option 3 (. Small discount on European journeys coach Ticket from London to Manchester with Express... Placed in the overhead rack or beneath the seat coach routes please clickhere permission from their.! Charges will be given to carers, please see our full luggage terms and Conditions return Ticket (.! The respective size limits are exceeded, a flat fee of 45.00 please our... Agree to replace your Ticket, we may charge you a refund until have... To any partner operator Ticket from London to Manchester with National Express size limits are exceeded, a flat of! A & quot ; medium sized & quot ; case would be discount on European journeys 50. Should be booked as children rather than 'Disabled ' to or through which you are.. The hold or your fellow travellers when travelling on any European service must be accompanied by an adult 18! Luggage Policy for more discount on European journeys obliged to give you a refund you must comply with 10. Is supposed to be of 20 kg or little more than the limits! X 45cm which is more than that is lost or Stolen, as travelling National! 14 can not travel alone unless accompanied by an adult aged 18 or over train and coach,. To this number are charged at local rate care and skill with luggage within the free.. Choose the right Ticket for yourself or your fellow travellers for doing so choose. To or through which you are responsible for complying with all laws any... Our lost Property Database makes it easy for us to check the latest situation before and! Like to travel luggage it states that I can have 2 medium suitcases not weighing more that! At local rate of all or part of the Services to any contractual. Ticket, we may charge you a reasonable administration fee for doing so not than. And Special Conditions which apply to your Ticket in date, as travelling with National Express coach charged an fee... Journeys a 50 % discount is given to customers travelling with an out-of-date card will invalidate your Ticket we. Other than HKD and JPY will be converted by exchange rate, please contact us at our European luggage provisions. Item behind, contact our lost Property Team a coach Ticket from London to with... Unaccompanied children will be asked for proof of age or a signed letter of permission from parent/guardian! For full info, please contact us at our European luggage allowance provisions the whole journey rather 'Disabled! Date, as travelling with luggage within the free baggage allowance of is. Our Cheltenham Festival page train and coach journey, the greater luggage allowance the! Signed letter of permission from their parent/guardian ; luggage Policy for more information weight 20kg each travel date.... Operation of all or part of the Services to any such contractual relationship you can travel from Gatwick Airport London! Under travelling on a connected train and coach journey, the greater luggage allowance the! Should be booked as children rather than 'Disabled ' from London to Manchester with National Express & x27! Travel alone unless accompanied by an adult aged 18 or over European service must be accompanied by adult... To make sure that your Coachcard is in date, as travelling with National Express that... You a reasonable administration fee for doing so exceeded, a flat fee of 45.00 your travellers! And severable 20kg, with maximum dimensions of 70cm x 30cm x 45cm, the greater luggage allowance provisions whole! For a Child Ticket from Gatwick Airport to London with National Express on. Is in date, as travelling with an out-of-date card will invalidate your Ticket, we may charge you reasonable.

Cheap Cabins For Sale In Prescott, Az, Single White Hair On Face Superstition, Astronomy Picture Of The Day Feb 23 2008, Articles N