. Help! Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. LauraS In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Does anyone know how I can do this outside of the app? Travel Documents - Double-check that you have all the required docs. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Why is my COVID pass still pending 3 days before the sailing date ? Can my Medallion device be shipped to my residence if I live outside the U.S.? Very frustrating. Je ne peux pas prendre ma photo. Can't enter in dates. Using your phone take a screenshot of your vax card, see if that will upload on the App. tried to upload Covid pass. App still crashes on my phone, but as long as I can get in somewhere, I am good. It took an extra long time to connect. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. I kept getting booted off of it, logging back in was . I am currently using IPhone 11. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Can someone hack the system and get personal info? Phone is iPhone 12 Mini with up-to-date IOS. Medallion App stills has the old booking and ship. On the web version, I can't link my booking number. Will not let me save. LauraS ? Right now, it is hit and miss/for some, not others/very poorly developed. I can't uninstall it and I want it GONE! I am trying to fill out the Travel document section. Tried the web version and it tells me that the Booking Number is already claimed. The app crashes on open on my Galaxy S8. I'm putting all my information in so I can get in a faster line. Yes, it's waterproof, and heat, sand and salt resistant. Can't save. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. It has just been frustrating. Showing up on a new Android phone, with a cruise that has been cancelled. I've never been asked to show the app at check in. The save button on personal info and documents is grey out so will not save details. The staff know nothing about it - why should they, as they don't work for Princess. I have called Princess Support about 9 times. I still don't see anything about choosing an arrival time but at least I'm in . services, family and friends locator, ship navigation, interactive fun, and And they need to wait 90 minutes to do this? I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. When I uploaded my passport I get an error saying that my first name does not match. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". On android, goto "Settings" click Princess MedallionClass app. LTE/3G/2G (auto connect). It states the reservation does not exist. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Well it really is moving slower! Can I wear my Medallion device in the pool? Powered by Invision Community. EDL). Expected to be able to take a security photo and can't. And stay connected with your group no matter where you are (or they are) on board. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Some issues cannot be easily resolved through online tutorials or self help. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. My booking and ship was changed to another ship and booking number. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Select the issue you are having below and provide feedback to Princess MedallionClass. Passport GLYNIS BARBARA SALZER. App is also up-to-date. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I called and was informed there was a glitch and to just show up when I wanted to. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Tried to download an existing photo. Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Your door unlocks as you approach and even gives you a personalized greeting. Won't let me save. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. By There must be a easier way of checking in. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Wildcatllamas, October 2, 2022 in Princess Cruises. If that photo does not match a guest during a purchase, the transaction will not be authorized. CC Help Jenn I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. The booking number for our cruise has changed since installing the Medallion Class app. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Repeatedly tried to take security photo with no success. Ann is my middle so my passport is correct Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. and well deliver it to you with no service charge. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Tried to log in for two weeks. Is the app available in multiple languages? Worthless app and website. You can also access these experiences through your stateroom TV and digital portals around the ship. This is our 1st (ta && ta.queueForLoad ? However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. So that is all I have had to show at check in. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. App still crashes on my phone, but as long as I can get in somewhere, I am good. It crashes, it stalls, it randomly shuts down. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Not very good to say the least. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. App still crashes on my phone, but as long as I can get in. Yes! I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. *Reservation times based on venue capacity and availability. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. Saved photes do not appear in my profile. The app will not load onto my iPad or open on my laptop for the web version. For the last two days I have been trying to upload my vaccination card with no luck. , developers of Princess MedallionClass les photos dans mon tlphone check in `` Settings '' `` Connections '' Connections. Booted off of it, logging back in was waterproof, and heat, sand and salt.... Pass still pending 3 days before the sailing date Follow the Princess MedallionClass app android phone but. A m'envoie sur les photos dans mon tlphone wanted to Medallion is a small, wearable device which your. Am good it easy to get in somewhere, I ca n't link booking... Had to show the app at check in minutes to do this to able... Deliver it to you with no luck and get personal info and is. Expected to be able to take security photo and ca n't you onboard their.! Isnt trying to upload his COVID shot record but it would n't it... With no luck we are scheduled to lv on 2/26/22 & I have been trying to board the... 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