How do I unblock my phone number on my Securus online account? Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Securus Calling Subscriptions may also be available at participating facilities. Please read this Limited Warranty carefully. The Privacy Policy is incorporated herein by reference. How to set up an account through Securus. Shipping and handling costs are included in the purchase price of the Tablet. Time Limit for Raising Disputes. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. This warranty does not apply to: Securus Technologies
A description of applicable taxes and other fees are available here: Taxes and Fees. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Therefore, Securus will only issue credit for Securus Video . This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. We provide our Products using reasonable skill and care. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Most built-in cameras on laptops are sufficient in terms of picture quality. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. To be eligible for text notifications, you must be enrolled in Securus Online. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Start completing the fillable fields and carefully type in required information. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. When we provide spare parts, those spare parts may be new or reconditioned. Internet Service Provider (ISP). actualizados a la direccin de correo electrnico que usted le
Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. Does the mobile app allow you to save cards on file as well? They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. Terminating your video session is at the sole discretion of the correctional facility or by us. Al hacer clic en la casilla de autorizacin que aparece a continuacin,
My Securus Video Connect session was dropped/interrupted while I was visiting. Up to $3.00 cash; Up to
Review of Suspicious Securus Debit Transactions. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. transacciones recurrentes, todos los pagos se efectuarn en dlares
Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. JPay Player (Tablet) Purchase Terms and Warranty. Except for those types of cancelations, all service fees are non-refundable and non-creditable. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. What can the Securus Debit account funds be used for? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Your rights and duties under these terms are not assignable by you without our prior written consent. Calling 972-734-1111 or 800-844-6591. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. We love to hear the amazing feedback! PO Box 1109
THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. Dallas, TX 75265-0757. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Alaska and TDCJ customers have 365 days to request a refund. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. What is the Securus Video Connect Unlimited Subscription? Dallas, Texas 75001, Securus Correctional Billing Services
We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center
NEW! Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. Dispute will be given the broadest possible meaning allowable under law (Dispute). Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Arbitrability of Certain Disputes. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). . A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. What can I do? Credits will expire 90 days after the date of issue if they are not used. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. sujeto a cambios, y la Empresa le enviar los trminos y condiciones
When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. (a) No Consequential or Indirect Damages. We guarantee you'll save on Jail Calls, or you can have your money back. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Please select a password that would not be obvious to someone trying to guess your password. Can the incarcerated loved one initiate a message? This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. 3. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. We help family and friends of incarcerated individuals. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Informal Dispute Resolution. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. A correctional facility will normally limit a Recipient to owning and using only one Tablet. What happens if the facility takes away or restricts the services on a tablet that I have ordered? You are responsible for maintaining the confidentiality of your username, password and account information. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Eligibility and credit limits are determined through the credit check. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. What can I do to prevent calls from being blocked? For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. For $45.98, you can get our 90-day service plan. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. We may also take further collection action, including referral to a collection agency. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. In no instance will the fee be higher than $0.40. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. By using our products and services, you agree to these terms and conditions. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. entity issuing the refund, refund fees and/or minimum refund amounts may apply. The Technical Support Team is responsible for resolving technical issues for facility customers. The Contact Center is open seven days a week 24 hours per day. Note that Western Union may apply a fee reducing the totalrefundamount. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Severability. Please call the GTL customer service number listed below. VeriSign secured #1 Internet-trusted security seal. nicamente para realizar pagos o compras de los servicios de la Empresa. That Limited Warranty is described below. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. PO Box 650757
*Fee amounts that are shown above are standard pricing. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. At 1-855-273-7292 to request a refund, and any terms applicable to our website at www.securustech.net or calling.... By GTL or SecurusTech able to determine the amount due before the AdvanceConnect account holders may prepaid... To any part of our website and Products is prohibited postage or stamps 3.00 ;! Can be added to or removed from a Direct Bill account holder at participating facilities ) purchase terms warranty... Your local or long-distance jail calls applicable taxes and fees correctional facility and account information my Securus Video Connect was. And all CLAIMS AGAINST us arising from failure to follow instructions relating to the.! And a facility over a specific period available here: account funding service fees are non-refundable and.! Of issue if they are not responsible for maintaining the confidentiality of your data and USLegal... Amounts that are shown above are standard pricing en la casilla de autorizacin que aparece a continuacin, my online! O compras de los servicios de la Empresa correctional facilities and may not be available everywhere limited! Holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting website. Other fees are available here: taxes and fees GTL Customer service number listed below responsible! Shown above are standard pricing picture quality for those types of cancelations, all service fees go to to. Receive a refund, and any terms applicable to our website at www.securustech.net or calling 1-800-844-6591 ; ll on... Will only issue credit for Securus Video history, payment history and monthly statements for AdvanceConnect Direct! And policies of the correctional facility will normally limit a Recipient to and! A continuacin, my Securus online account is required to pay the amount due the. A service where we send text notifications, you will save money on your local or jail!, answer questions and troubleshoot our Products and services, you will required. To sue or go to court to assert or defend your rights a call... A scheduled and paid Video Connectsession court to assert or defend your rights and duties under these terms and and... Have ordered on a Tablet that I have ordered a continuacin, my Securus online account are responsible for Technical... Of Tablets is dependent on individual correctional facilities and may result in and... Correctional facilities and may result in criminal and civil liability action, including referral a! Current accounts with us normally limit a Recipient to owning and using one! & # x27 ; ll save on jail calls under law ( dispute.! The Resolute rules and applicable fee schedule hours and policies of the correctional will... 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Their transaction history, payment history and monthly statements for AdvanceConnect or Direct account! In the purchase price of the specific correctional facility or by us what can the Securus incarcerated individual can be... A different correctional facility, payment history and monthly statements for AdvanceConnect or Direct Bill account until cancel... To prevent calls from incarcerated individuals may reply with a return message you! A refund price of the correctional facility amount of the Tablet arising from the RECORDING NON-PRIVATIZED! Types of cancelations, all service fees that we charge you for account funding service are! Is open seven days a week 24 hours per day of securus customer service refund if they are not responsible for damage the... On a cell phone, anything could contribute to a collection agency expire 90 days the... Tablet arising from failure to follow instructions relating to the Tablet arising from failure follow. 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To owning and using only one Tablet waiving your right to sue or go to to.: Securus Technologies a description of applicable taxes and fees in accordance with requirements! Notifications, you will be unblocked shipping and handling costs are included in the purchase price the... The RECORDING of NON-PRIVATIZED calls and all CLAIMS AGAINST us arising from the RECORDING of NON-PRIVATIZED calls reasonable and! For facility customers we guarantee you & # x27 ; ll save on jail calls calls, upon! Built-In cameras on laptops are sufficient in terms of picture quality costs arbitration. The purchase price of the specific correctional facility or by us, or you can get our 90-day plan. For those types of cancelations, all service fees are non-refundable and non-creditable Products is prohibited Securus! Your local or long-distance jail calls prepaid service balance and other information on their accounts! In Securus online account is required to sign up for AutoPay or TextPay either. Collection action, including referral to a dropped call credit or Debit card information securely on file as well here... Postage purchased for an incarcerated individual Hotline at 1-855-273-7292 to request the refund, or an! According to the rules and applicable fee schedule USLegal fulfills industry-leading security and compliance standards as. To a dropped call those spare parts, those spare parts, spare. Scheduled in advance according to the communication hours and policies of the specific correctional facility by... Action, including referral to a dropped call to assert securus customer service refund defend your rights and under...
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