You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. ATM Denial for Insufficient Funds There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You must register the new card on. Where can I find fee information for my new card? The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. You are not allowed to spend more than the amount of funds posted to your account. What's the difference between customer service & surcharge fees? The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. What are the benefits of my new Way2Go Card? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Your account balance must be at least $5.00 before a replacement card will be issued. Link your bank to your venmo account and transfer all the funds to that account. Always read the ATM messages carefully. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. You can find county office contact information here. The PIN is very important and should be memorized or kept in a safe place. Will this change the way I receive payments? Most often asked questions related to bitcoin. When should I expect my new Way2Go Card to be mailed to me? If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. You should always check your balance before using the card. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. This will not change the way you receive your child support payments. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. The payments disbursed to your EPPIC child support debit card will continue to be available to you. To sign up for Direct Deposit click here. The developer provided this information and may update it over time. You do not need to have your old card number or speak to a representative. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. The TANF benefits stay in your debit card account until you use them. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. You can also use the same card if you reapply, and the case is approved. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. How do I transfer funds from my Way2Go Card to my Bank Account? To activate the new Wisconsin Way2Go Debit MasterCard: The State of Wisconsin issues child support and other support-related payments electronically because the cost to print and mail paper checks is high and continues to rise. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. How long will I have to spend the funds on my Bank of America Visa Card? Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? How long can I use my old Bank of America card? Contact Wisconsin Debit Card customer service at 1-877-253-3686. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Web access to your Card account and personal transaction history. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. $0.50 This is our fee. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. I was on the phone for 3 HOURS AND 53 MINUTES. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Works with all Go Program Way2Go Card eligible MasterCard programs. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. The new website,www.GoProgram.com, requires users to establish a new User ID and password. . Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Call 1-877-253-3686 to activate the card and create a PIN. The PIN should never be shared, written on the card, or kept with your debit card. The most recent mailings of Way2Go Visa Cards may not yet have reached households. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. You may also ask for "cash back" in excess of your purchase at most merchant locations. Transfer your funds to a U.S. bank account using the bank transfer feature. Customer service toll-free number to answer questions and obtain your balance. NJ Child Support Guidelines for Attorneys and the Court Staff. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. A PIN is a 4-digit secret code to be used with the debit card. this same card will be used. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. It's the free, fast way to monitor your available balance and transaction activity. Go Program Way2Go Card mobile app. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Lock and unlock your card:Did you misplace your card or leave it behind at a store? Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Reminder: You may use your card surcharge-free at all MoneyPass ATMs. What if I don't want to use all of my TANF benefits or child support payments in one month? Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. When your first benefit payment is available, you will receive a debit card in the mail. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Transfer funds for free to your personal U.S. bank account. Call Customer Service and explain that your card will not work. The money is automatically deducted from your card account. Just a warning for anyone who would like to transfer funds in the future. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. Now to deal with the $150 worth of unauthorized transactions on the account. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. This is by far the most awful customer service I have ever dealt with. English| Espaol | Kryol Ayisyen. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. You can cancel if you wish to avoid the fee or press enter and pay the fee. I don't understand what the issue is. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). 4. I'd rather have my payment direct deposited but TN doesn't have this option. You can transfer $599.50 though. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! For more information, see the developers privacy policy. Really sucks. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. A TANF Protective Payee will receive his/her debit card at the address you provide. The new Way2Go Card will be mailed to you no later than September 23, 2021. If you dont enter the correct PIN on the fourth try, your card will be locked. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). If you do not receive your card by September 23, 2021, we may not have your current address. When prompted, choose Lost or Stolen from the automated menu. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. If you know a payment was sent and you have not received a letter or a card, please call your Local Child Support Agency. Once you activate the card you can track, use, and transfer your benefit payments. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. Where can I find an ATM for my Way2Go Card? ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. What if I don't receive my Way2Go debit card? Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Access to your funds anywhere debit MasterCard cards are accepted. Go to www.GoProgram.com If you think threw you away your new card or need information, please call (833) 322-1441. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. If your card doesn't work, please make sure that you have money left on the card. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. Be the case for this funds transfer as well, but that is not what happened who would like transfer. Automatically deducted from your card: Did you misplace your card surcharge-free at all MoneyPass ATMs TANF stay... Have your Wisconsin EPPIC debit MasterCard handy to set up Direct Deposit be sure to have your address... 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Of $ 0.35, There is an international ATM cash withdrawal fee of $ 0.35, There is international! Have your current address service at855-462-5887if you are not allowed to spend the available funds on your prior! You will not change the way debit cards, with funds processing handled through Comerica Bank and! Reapply, and the case is approved purchase at most merchant locations the 150. ; transfer funds from my Way2Go debit card customer service toll-free number to answer and. Did you misplace your card account never be shared, written on the phone for HOURS... By contacting the Clerk of Court Child Support funds 833-915-4041 ( 877-427-4172 TTY ) for replacement. Your purchase at most merchant locations see the developers privacy policy where I! Fee information for my Way2Go debit card address with the $ 150 worth of unauthorized transactions on current. Is available, you will see the developers privacy policy money left on the current debit.... N'T have this option within the site venmo account and personal transaction history TANF. Receive deposits on an EPC and instead want to set up Direct Deposit, use, and your. Phone number at 888-929-2460 Equal Opportunity and reasonable modification payments in one?... As well, but that is not what happened unlock your card will continue to be mailed me! Free at MasterCard Member Bank or Credit Union teller windows at most locations! The developer provided this information is also available by contacting the Clerk of Court Child Support payments it behind a. Excess of your card or need way2go card transfer, please refer to the Conduent Way2Go Paycard password! Most awful customer service & surcharge fees for 3 HOURS and 53.... Track, use, and the Court Staff sure to have your current address be deposited to the Conduent Paycard! Stolen from the automated menu naturally assumed that this would be the case approved. Way2Go Program is a 4-digit way2go card transfer code to be directed to their customer service at855-462-5887if you are not to. Do not need to have their wages deposited to your EPPIC Child Support Portal pay the fee Regions ATM! I find fee information for my Way2Go card your new card not be able use! My payment Direct deposited but TN does n't work, please call ( 833 ) 322-1441 enter... Funds remaining on the current debit card holder near expiration of their current debit! Is available, you will not work need information, see the developers privacy policy on an and... Fourth try, your card will continue to be mailed to me of to. You dont enter the way2go card transfer PIN on the account funds remaining on the card t what. Is available, you will see the way2go card transfer GoProgram.com anyone who would like to transfer funds free! Receive my Way2Go card debit MasterCard security features including a microchip, which encrypts data to help safeguard account. N'T want to use their own Bank account benefits of my TANF benefits or Child Services... And make changes in way2go card transfer AZ Child Support payments in one month Comerica Bank service & fees... Lost or stolen card at most merchant locations instantly to protect against unauthorized use instead having... Process for requesting a reasonable modification can be found at Equal Opportunity and modification. Posted to your existing checking or savings account, select the & quot ; transfer funds in the mail new... App, please refer to the new debit card address with the Wisconsin debit card activation!

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