Will my suite be pre-assigned prior to my stay? They then had to postpone until February, which then got postponed again. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. Yes, the water park is kind of a dystopian nightmare. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Points can only be redeemed at our U.S. lodges. You can see all the restaurants in the Dining & Shopping section. Our resort does not have a fitness center. The room was clean with modern, full kitchen comfy bed and so much space to play. Tax exemption is not available at the Grand Mound location. We had a standard room with 2 adults and 2 kids (17 &8). If we didnt drive do long to get there we would have left. Please check with the front desk or your Lodge Life to find the location. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. There is a nominal fee for each long distance call. Visit greatwolf.com and log into your account to see Bonus Deals. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Local calls are included in your stay. 2023 Advance Local Media LLC. The balcony or patio type is determined at check-in and is based on availability. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Keep in mind it's a resort, so things are gonna be Walmart cheap. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. Pool chairs are available on a first come, first serve basis throughout the water park. What is included in the Great Wolf Lodge Voyagers Membership Program? 2023 Great Wolf Resorts, Inc. All rights reserved. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. You would forfeit your deposit if we couldn't rebook your getaway at all. The room was okay, but we didn't spend much time in the room anyways. Can I get it back? Where can I find directions to the resort? You may observe some of their regular drills performed during operation, which provides real-life practice. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Points cannot be redeemed when booking by phone. 2 minute read. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. The pizza from the other restaurant was good. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). I left something at Great Wolf Lodge. 2021 CBS Broadcasting Inc. All Rights Reserved. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. At this time we offer deals on rooms. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Can I move my Bonus Deal to a different stay date? It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. In a statement, Great Wolf Lodge cited the large gathering. Please. Does Great Wolf Lodge offer birthday party packages? It seems like the rooms could use a bit of an update. When do I need to fill out a credit card authorization form? One charge was legitimate. Do you sell day passes to the water park? While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Can my child use the water park if he/she wears diapers? Bonus Deals can be added before redeeming points. Each floor has a designated vending machine and ice machine area. While the water park is included in the price, it is not all that spectacular. Some of the staff were wearing masks though - about 25%. Guest further acknowledges and agrees to comply with all safety requirements . Upon check-out any unused funds will be credited back to your account. The resort will close on Sunday, March 15 at 2 p.m. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Check-in time begins at 4 p.m. or as rooms become available. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. ", "I was on hold for over an hour," she added. This is the version of our website addressed to speakers of English in the United States. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Please have a look at all dining options here. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). The story times and kids event are the same as when they first opened. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. To find more, please read our Privacy Policy and Cookie Policy. Does the lodge offer a commissionable rate for travel agents? "I was like, 'How many charges are you guys gonna charge me?'" This location doesnt care about being a clean fun place for kids. Learn More About Great Wolf Resort's Privacy Policy. The room was okay, but we didn't spend much time in the room anyways. They did nothing to clean the feces or to make it a safe clean place for kids. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. We cant wait to go back. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Please see a Pack Member for assistance. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Tripadvisor performs checks on reviews. Waterslides and our elevated attractions are not wheelchair accessible. So half of the water park was closed on a Saturday. There are changing rooms, lockers and showers available for you. We would be happy to discuss allergen-free alternatives in advance. . The splash zone was good for the youngest. Always keep your child within arm's reach and if your child is in the water, you should be too. The other two were bogus. We just spent a week in Estonia and Finland. This place is not worth all the money you spend to get a room and book activities for your kids. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I appreciate that it kept us all active. "I don't know how to say it, but it's pissing me off, because it's not okay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I will never spend money here and encourage others not to.More. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Taxes and fees that are shown are estimates only. What happens if there is inclement weather? Is grilling / cooking permitted at the resort? If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. . Can my child use the water park if they wear diapers? The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. Towels are provided for your family in the water park as well as bathing towels in your suite. Material and methods: The triage and the treatment protocol were established based on the scientific data. Debit cards are strongly discouraged. The resort will close starting on Sunday with plans to reopen on April 2. Taxes and fees that are shown are estimates only. This is the version of our website addressed to speakers of English in the United States. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. The company has done this a few times over the past year. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. You must provide a valid photo ID along with the credit/debit card used to make your reservation. However, you are welcome to play in the water park as early as 1 p.m. We welcome guests with special dietary needs. Disappointed once again. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Purchase Gift Cards. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . We do have a locker room with small lockers available for your use. We will definitely return as our children truly enjoyed it. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. We stayed as a family of 4 on a Friday night 5/2022. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. 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