Bundles and Additional Services 3 . So far, no charges have shown up in our bank account. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Bundles and Additional Services 3 . price over the last 2 weeks) Hands down the worst travel experience period. Economy. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Book easily, Fly anywhere! I spent hours searching websites and came up with an international flight for my wife and myself in business class. Kind Regards,Chatdeal Team. I have not been able to speak to any supervisors and only got the names. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Date of experience: 26 January 2023. The positive reviews on this site are written by Chatdeal agents. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. my ticket paid off by the way. We are so glad you like his work! They need to revamp their operations plan. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". They brought me options, and patiently tried other options too. Please email us at investigation@chatdeal.com I booked a flight over the phone with Kayak, never even knew about Chatdeal. 7.8 Boarding. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Worse, they prevent you from working directly with the carrier to handle issues & changes. We also ensure all reviews are published without moderation. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Looking forward to speaking with you soon. Dear Ralph, Yours sincerely,Chatdeal Team, Horrible experience. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Faithfully Yours,ChatDeal. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. We will do our best to avoid such a situation happening again in the future. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. The people are polite (even when I am not) but incompetent. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Frequently asked questions. ChatDeal Service Team. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. A technical error has occured. They do not know how to do this. Booked via Kayak but apparently that was Chatdeal. bash/cmd iotedge support-bundle --help Currently our team is working with the airline in order to provide you with the desired travel option. Stay away of this company! ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Back to Help & Customer Service Special Services. I absolutely would not use this service. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati They all did the best they could to get me the best offer. Dear Eli Hetrick,Thank you for your amazing feedback. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Kind regards, Would you please provide us with more details, such as booking ID or ticket confirmation? Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. Kind regards, After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). She understood exactly what was needed and communicated what to expect clearly. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Will see if I get a refund. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. I asked for my options, possible replacement flights. And they left at O'Dark 30. Bundles and Additional Services 3 . I have not received any more emails from ChatDeal. So what can i do ? The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Verification can help ensure real people write reviews about real companies. Jenny was wonderful and helped me in few minutes. It feels predatory. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. It feels predatory. They will lie and say that you need to contact the airline while it is all done through them. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Suggested companies are based on peoples browsing tendencies. Dear Randal,Thank you for leaving such a nice review. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Possibly the worst customer service ever. DO NOT USE CHATDEAL. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. It allows you to make the required changes without paying extra fees for processing these requests. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. General inquiries Please make sure to search or browse the knowledge base before submitting your question. 7 out of 7 found this helpful. Its common for price changes to happen. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Helped me with my itinerary. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! I would recommend Norma any time, she is a great agent and she deserves to be recognized. Please email us at investigation@chatdeal.com CHATDEAL IS BAD DEAL !!! after severals answers no response !!! I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Special Services 4 . Search for Bucharest flights on KAYAK now to find the best deal. Because I never responded to emails. Chatdeal Team. Chatdeal. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Dear Eric, We are glad you felt such a positive experience with our representative Sasha. RDU United States. Chatdeal.com. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Motto.should be.always book direct. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. 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