See All Photos See All Photos. ", "Work life balance, Salary benefits and good appraisal. Devops Engineer, Anonymous 20. Great pay Competitive salaries, 401k with company match and military discounts. That works out to $28.15 per hour at Verizon Communications, compared to $22.69 per hour at AT&T. We're committed to being your source for expert career guidance. This includes names, addresses, phone numbers and other information. You may retrieve the full proxy statement by going to the Securities and Exchange Commission (SEC) website at www.sec.gov and entering the company's name and then looking in the first column for an entry of "Form DEF 14A" (or any similar code). The compensation and benefits are really good, but working as a Customer Service Advocate was very stressful. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. Avg. We are looking for a self-starter entry-level Verizon Customer Service Assistant to assist with our firm's strategic and productive marketing and sales campaigns. Also, proxies must disclose specific detailed information regarding the pay practices for certain executives. Our next Verizon Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. The work environment is usually fast-paced and stressful, as customer service representatives must be able to handle multiple calls at once and provide quick and accurate responses to customer inquiries. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. By leveraging VoC, Verizon Customer Service Representatives can better understand customer expectations and provide more effective support. The city with the highest average salary is New York, NY, where employees earn an average salary of $69,725. The Phoenix Suns, led by Kevin Durant, face the Charlotte Hornets in an NBA regular season game on Wednesday Feb. 8, 2023 (2/8/23) at Spectrum Center in Charlotte, North Carolina. Two lines of Start. For those interested in conducting a detailed compensation analysis, we recommend that you review the entire proxy statement. Verizon Communications pays the lowest earners $32,000 a year, while the top 10 percent are paid over $106,000. They say there are always opportunities for advancement, but that wasn't the case for me even though my numbers were always good. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. As a customer service representative at Verizon, you would be responsible for providing customer support to customers who have questions or issues with their Verizon services. The average Verizon salary ranges from approximately 1.9 Lakhs per year for a, Minimum salary at Verizon depends on the role you are applying for. Was an overall decent experience. Keeping our fleets up and running is critical. What are some typical titles and locations for Verizon jobs? My employment at Verizon was a great career. Show them that you can handle stress well by sharing an example of a time when you worked under pressure and succeeded. Base Salary (USD) $91,284/year View Hourly Rate Low:$78,940 Average:$91,284 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Great place to improve communication , and sales skills . Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? All rights reserved. The starting pay at Verizon Communications is $32,000 per year, or $15.38 per hour. Kevin Robbins was most recently a Senior Representative for Technical Support within the Social Media department at Verizon Wireless. Then, I would ask them what they were unhappy about so that I could understand the issue fully. Data entry requires accuracy and attention to detail. Blackwood the company. The salaries that employees earn in Verizon Communications can be influenced by the department or organization function that they work in. Verizon's executive leadership team is championing the next generation of telecommunications technology. Pay ranges for the same job title may differ based on the location and the responsibilities, skills, experience, and other requirements for a specific job. Salary Profiles. Working in customer service can be stressful at times. A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. Technical Product Owner, Anonymous They tried teaching me the the best they could. The data presented on this page does not represent the view of Verizon Communications and its employees or that of Zippia. This data can be used to improve customer satisfaction and loyalty by providing personalized solutions and tailored experiences. 85 Lakh Trademarks belong to their respective owners. Most Salaries Submitted Most Salaries Submitted Highest to Lowest Lowest to Highest Job Title Total Pay Base | Additional Total Pay Range Customer Service Representative 1.2K Salaries submitted $44,719 $37,562 | $7,156 $38K $54K Customer Service Advocate 172 Salaries submitted $46,373 $39,338 | $7,035 $39K $56K Customer Service Supervisor According to our data, the highest paying job at Verizon Communications is a VP of Finance at $251,000 annually while the lowest paying job at Verizon Communications is a Senior SQL DBA at $12,000 annually. Previous customer service experience is preferred, but not required. Employees Sway Solutions, Inc. - Our wireline network is only as strong as the teams behind it. Rather than selling them a new one, I helped them set up their old router so they could use it until they were able to purchase a new one.. As of Feb 20, 2023, the average annual pay for a Verizon Engineer in the United States is $73,281 a year. In addition, we expect our new ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 12 days ago, Accelion - Its important that you show the interviewer that you can remain calm and helpful even when faced with challenging situations. Use our tool to get a personalized report on your market worth. . in about careers, employees and job seekers every month in choosing their right fit company. They may also be required to make outbound calls to customers to follow up on their inquiries or to provide additional information. Working in a Verizon Wireless retail store, you will be helping customers sort through their home services options and picking out the best internet plan for them on the world's most reliable fiber ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago. 2022 Year in Review: A Rewarding Year at Verizon India. It was way too much to deal with. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. PAYROLL JANUARY 22, 2023 - FEBRUARY 4, 2023: City Council $3,615.68, Mayor $1,562.81, City Administrator $5,942.50, Administrative Boards $2,211.81, Attorney $4,938.27, Finance $13,542.76, Human. Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. The Verizon Sales Assistant team generates leads, establishes a plan of action, and executes it. Our next entry-level Verizon ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago, Paradox Marketing - After troubleshooting the issue together, we discovered that they needed a new router. For more information, please see our The company may also factor in the cost of living in the area and the cost of benefits for the position. Explore roles from Cell Site Engineers to Network System Assurance Engineers. You can get the exact average and median by hovering over any bar. Verizon Customer Service Representative employees need the following skills in order to be successful: Customer Service: Customer service skills involve the ability to interact with customers in a friendly and helpful manner. Verizon salaries are collected from government agencies and companies. Minneapolis This is the equivalent of $1,409/week or $6,106/month. Verizon is a fun place to work with exciting events always going on. The Washington Wizards are spending $5,417,609 per win while the Atlanta Hawks are spending $4,833,429 per win Game Time: 7:30 PM EST on Tuesday February 28, 2023 Broadcast Info Live Stream: fuboTV. Cincinnati Management Firm - Voice of the Customer (VoC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. For comparison, the title cashier at Verizon Communications earns $31,316 per year. As part of a rebranding of the Baby Bells in the mid-1990s, all of Bell Atlantic's operating companies assumed the holding company's name. A valid drivers license is also required. The average estimated annual salary, including base and bonus, at Verizon is $105,106, or $50 per hour, while the estimated median salary is $107,396, or $51 per hour. 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