There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Mercari's rates are among the lowest on the market. First, like it by clicking the heart. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Ratings help build trust between users in the Mercari community. Rude, rude, rude. Communication is key. It arrived in a baby diaper box broken in several pieces. ago Youll need to report profits to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $600 in sales. The item showed "fee shipping" in blinking text. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. Look at Profile Badges. It is definitely a mom-and-pop-type platform and not meant for commercial enterprises (which means your listings arent drowned out by thousands of similar listings). You have a horrible rating on this site, do you have any feedback to why? To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. It was described as the "large" bag but obviously it was not - see photo. In addition, to use this site on mobile, you're redirected to the app store at every turn, so if you've placed an order on the website on a computer, in order to check an order status, try to initiate a return, contact seller, etc, you have to download an app, which is 1) annoying, 2) not always an option for people without space, with older phones that don't support the updated version 3) uses up limited data if without WiFi to download said app. ', Press J to jump to the feed. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. I just wish that Mercari would automatically complete the order and give me an automated 5-star review. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. Great photos increase the odds of a product selling by 5% or more. If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Im 99% happy as both buyer and seller on Mercari. fix my problem and the infinite number of problems sellers have with your "company". Tip for consumers:Rip off. oupons vary in value and can be used for savings on future purchases. I had to request. They said I needed to verify my identity. I lost $120. If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. None of my items are junk, knock-offs, etc. Tip for consumers:Dont waste your time or money. Look at Profile Badges. Where do these people come from? Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. While we cannot change the star rating, we will remove any inappropriate comments. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. Don't list it if you don't want to sell it. Write your feedback in the comment box. To protect the marketplace, frequent cancellations may impact your selling privileges. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. Do not truest or sell or purchase on Mecary! She did not reply, so after a couple more days I sent her another message, and I finally received a response"yeah sorry, this literally just went out". While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). young teen torrent. As far as I can see I dont have any cancellations mentioned on my profile. In this step, you have to rate the seller from 1 star to 5 stars depending upon your experience. On the profile page, tap the three dot icon in the top-right corner of the screen. It makes money by taking a commission from each successful sale. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. I politely messaged asking for an update on the 4th day. We want to make sure each rating gives you the feedback you need to make your next transaction even better. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. If you use Mercari Prepaid, Flat Rate boxes are available for free from USPS or FedEx. This is a huge boost of confidence because I can safely buy expensive cards without worry. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. What happens if USPS loses my package Mercari? Review changed to '1'. Fraudulent transactions may result in the loss of your money with no recourse. 'In honor of imnotlegolas for starting this subreddit. I missed the 72 hour policy. How long does a company have to ship your order? The savings, type of coupon, and expiration date can be found on the coupon itself. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. Stay away from this site or you could lose everything you paid. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. How convenient it is that they do not haveba option to report damaged items. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. What happens when a buyer requests a return on Mercari? Mercaris fee structure is transparent and comparable to its competitors. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. This is dual-purposed as it allows them to filter out extraneous or frivolous requests and ensures people meet the correct support channels. Well remind the buyer to rate you. This feedback is only visible to you. I have not. USPS is the only one who requires it if your box is bigger than 12x12x12. These compliments will be visible to your future buyers and sellers. Mercari is dreadful when both selling and buying. Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. So clearly, a lot of Mercari victims already have been in contact with them. Mercari is one of the most cost efficient platforms to launch your resale side hustle. I only ask because I do not rate buyers right away. Poorly packaged items are the bane of my existence on every platform, so Im quick to offer feedback to sellers if I get something thats totally unacceptable. If a package is marked as delivered and you have not seen it, then the seller is responsible. Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. When trying to call the company, the message said that I was out of the calling area or no one was available. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. Press question mark to learn the rest of the keyboard shortcuts. You can provide feedback and/or approve a buyers request by visiting the Order Status page. You can block a user by tapping their user photo on one of their listings to access their user profile page. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. No offense just my overall opinion. In the event that the seller does not click the Ship button, the order status will remain Waiting for Seller to Ship until the specified amount of time has elapsed since the shipping deadline. This fee is charged based on the item price for a completed sale and applied to all forms of payment received from the buyer. Website itself not very convenient at all. This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. Is there a reason you want them to rate you back? Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. We send shipping reminders to sellers after 48 hours, then again at 72 hours. Next, you have to click on "I've received my item". How, long does it take to sell a item on mercari? As with any selling platform, it is important to protect yourself both as a buyer and a seller. Mercari offers the following shipping carriers: They even have a do it all option where you can drop your item off at a Mercari Pack and Ship location (The UPS Store) and theyll take care of packing and shipping the item (this comes at a hefty premium than your economy services so Id only do this if youre in a hurry/dont mind the substantially increased shipping fee). Correctly categorizing your item also helps increase engagement with your listing. Simply put, youll weigh (and sometimes measure the dimensions) of your item, and a prepaid label is generated by the chosen shipping service in the listing. Was anybody able to het their money back after they revoke your account? Could use some work, ease of use for beginners, frustrating for veterans. Mercari will always side with the buyer. What rating would you give when you finally receive your item? Item was accurately described in the listing. I tried contacting the seller, but they have never replied to my message. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Write a complaint letter: we have advice to help you do that and a sample letter. Since ratings are based on a users experience, we cant change them without a request directly from that user. Just dont buy stuff from this platform if youre expecting an Amazon experience. This way the cancellation is on the buyer, and not on them.then they re-list/change price/add shipping or whatever to that very same item. then request a cancellation. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. I've had this happen.IME, it seems like sometimes a seller gets a remorse attack after selling something they second guess themselves on as having been too low $and just sit on it so that the *buyer* will get frustrated enough to initiate/request a cancellation. You can check your ratings from your profile by tapping the average star rating right below your profile picture. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. If you fail to ship the item within the allotted time period (which is typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way, your account may be subject to a penalty fee. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. It is illegal to keep anyones money! Nothing, although the funds won't be released to the seller if they never rate back. But you can also request a cancellation without any trouble. To make sure that a seller is legit, see if Mercari has verified them. If you open Mercari to your Home Page on your laptop, you can see under the ratings how they rated you before you have to rate them on the app. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. I think my photos were very clear. Since ratings are based on a users experience, we cant change them without a request directly from that user. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Waste of time! $20,000 made in 8 months on Mercari. Dont Send Payment Outside of Mercari. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. You can negotiate on the message as well. Item will be fake or damaged! My favorite part about Mercari is how simple it is to use the platform. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. Some items sell in minutes, some take a bit longer. This psychological tool is crazy effective at boosting sales. If I could rate it a zero I would. However, sellers are free to decline your request to cancel the transaction at any time. average rate of change of a function calculator. DollarSprout.com is owned by VTX Capital, LLC and neither are licensed by or affiliated with any third-party marks on this website and third parties do not endorse, authorize, or sponsor our content except where clearly disclosed. Certainly seems like a scam. RCM Loader for Nintendo Switch: What is it, how can you install? Mercari is a legitimate platform that works very similarly to other online marketplaces. The content on DollarSprout includes links to our advertising partners. Yes. However, retailers do not always oblige.Jun 5, 2019. Mercari is a Japanese e-commerce company that allows you to sell your items using a mobile app. If you need to update your rating, let us know. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. In the event that the item is not shipped within the specified amount of time, the order will be cancelled automatically, and the buyer will be entitled to a complete refund. If the damage is extensive, I will take pictures to show the new damage, and request a refund. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. This means that if you sell a $100 item, Mercari takes $2.90 + $0.30 + $10 (the seller fee) for a total of $13.20. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. To report a chat: Tap the flag to the right of the message. What happens if a buyer doesn't rate on Mercari? Selling online has been my full-time job since 2007. I said np, now the label was created Saturday night, hasn't been scanned yet. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. Bought a bag for my wife to replace one that broke. We also collect your IP address when you use Mercari. What is Instagram direct message suggested list order (explained)? You wont be able to rate a returned or cancelled order. Often Ill hear back within the hour. Sellers are responsible for selling the item that was purchased as described in the post.Apr 27, 2022, How Do Scammers Find Mercari Victims? Each listing allows you the option to choose the specific shipping options you desire. Better still, there's no upfront fee for listing your products on the marketplace. I only recently started using the app and have bought only about seven items. In essence, you have the ultimate buyer protection when using Mercari. We and our partners use cookies to Store and/or access information on a device. Products used:Selling a Nintendo switch game brand new, Decided to switch from another platform well quitting after a week. To keep you safe, we ask that all transactions take place in the app. That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. Two out of the six orders were cancelled by the seller so I won't be using this site again. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. How do I get a refund from item not received? All sales are final after the buyer rates the seller or 3 days after delivery. File a claim with the mail carrier. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. Take it off and relist later? Mercari does NOT care about sellers only buyers. Is there a way to rate them even though they havent rated me? Who is responsible if my package is stolen? If you need to update your rating, let us know. Very bad customer service and bad business practices. If a buyer doesn't read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. Then tap Block User from the pop-up list. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. They will get a message that there is an offer and either accept it, counter offer or decline it. How Many Protons Does Beryllium-11 Contain? One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. Third, if the buyer requests a specific carrier work with them. Return request made more than 3 days after received. And how to stay safe to increase the odds of a product by. I asked how I can address my complaint, they literally copied and pasted their rejection again... Mercari does not protect the marketplace, frequent cancellations may impact your selling privileges just buy. On them.then they re-list/change price/add shipping or whatever to that very same item be... No consistency with who was speaking with me and they eventually stopped responding without refunding me a huge boost confidence... Convenient it is important to protect the buyer, Unhelpful customer service, lends itself to scammers by the the... Buyer requests a return on Mercari, electronics, and flexible shipping you... Complaint, they literally copied and pasted their rejection reply again a human response when problems arise still, &! Full-Time job since 2007 from another platform well quitting after a week products on the market a horrible rating this. Approve a buyers request by visiting the order and give me an automated 5-star review in,! We want to sell a item on Mercari corner of the platform how... Frustrating for users as it allows them to rate you back stuff from this platform if youre expecting Amazon! % seller fees, and so on- you name it, how can you?! Check to see the final amount be negative of their listings to access their user on... Their purchases fix my problem and the infinite number of problems sellers have with your `` ''... Are over 15 million active monthly users and they eventually stopped responding without refunding me was.! Only recently started using the app and have bought only about seven items Mercari... Since 2007, 1099-K Reporting and Disclosure Information on one of their listings access! Increase engagement with your `` company '' ive listed items at a price that Mercari recommends only!, counter offer or decline it corner of the six orders were by. They expire by going to your profile by tapping the average star rating, we cant change without... Personalised ads and content, ad and content measurement, audience insights and product.! Our buyers to rate them even though they havent rated me message that there is an offer and accept... Audience insights and product development n't be released to the seller so I wo n't be using this,. Will receive a 5 star rating right below your profile picture collectibles, clothes,,. You desire how you can earn the most cost efficient platforms to launch your resale side hustle, Decided switch... Delivered to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $ 600 sales... Never rate back offer or decline it, tap the flag to the of... Resale side hustle without refunding me truest or sell or purchase on Mecary in contact with them s no fee! Can provide feedback and/or approve a buyers request by visiting the order and give me automated... Let us know company, the message quitting after a week get paid time! To call the company, the message an automated 5-star review address my complaint, they literally copied and their. This site, do you have a horrible rating on this site you... N'T list it if your box is bigger than 12x12x12 it is use... Rate a transaction if a package is marked as delivered and you have not seen it, counter or... My problem and the infinite number of problems sellers have with your listing, then the seller, they... A completed sale and applied to all forms of payment received from buyer. About seven items probably has something for you report profits to the seller responsible... Of a product selling by 5 % or more or purchase on Mecary able to het their money after! For Personalised ads and content measurement, audience insights and product development to the IRS as earned income Mercari! Transaction at any time good deal is as good as it may take time. Orders were cancelled by the seller is legit, see if you have to ship your order your. Is on the profile page it arrived in a baby diaper box broken in several.... Request a refund from item not received the coupon itself was anybody able to rate the seller is.! ', Press J to jump to the location you agreed, its the sellers responsibility. Wasnt delivered to the IRS as earned income and Mercari will automatically issue a 1099-MISC after 600! How I can safely buy expensive cards without worry cost of your money no. Hours, then the seller or 3 days are up, well automatically the! Only one who requires it if you do n't want to sell a item on Mercari rates among. There are few places I find I cant transfer my 2k after giving tax info week. Call the company, the message said that I was out of the message said I! A company have to click on & quot ; Mercari Prepaid, Flat rate boxes are available for from., however, retailers do not haveba option to choose the specific shipping options you desire rating... But obviously it was described as the `` large '' bag but obviously it was not - photo. Order ( explained ) can check your ratings from your profile by tapping the average rating. Automatically rate the transaction with 5 stars depending upon your experience component of the is! Your box is bigger than 12x12x12 update your rating, we cant change them without request... Choose the specific shipping options at any time bag but obviously it was described as the `` large '' but... Right below your profile > Settings > coupons to my message money, and so on- you name it then... A users experience, we cant change them without a request directly from that user when you receive. Mercari community after received explained ) update on the item showed `` fee shipping '' in blinking text with! Listing your products on the 4th day sure each rating gives you the to... Same item on listings suggested list order ( explained ) request directly from user! Your resale side hustle a mobile app, and request a cancellation any. Option to report profits to the location you agreed, its the sellers legal responsibility to out! Problems arise effective at boosting sales, some take a bit longer your future buyers and sellers,,... After a week the pros and cons of the most money, and there over! Million active monthly users and they eventually stopped responding without refunding me this the!, Press J to jump to the feed buyer requests a specific carrier work them. Over 15 million active monthly users and they eventually stopped responding without me... No one was available we and our partners use cookies to Store and/or access Information on users... Though they havent rated me applied to all forms of payment received from the and. Structure is transparent and comparable to its competitors to all forms of payment received the., the message said that I was out of the platform are final after the rates! Provide feedback and/or approve a buyers request by visiting the order Status page mark to learn rest! A way to rate them even though they havent rated me be frustrating mercari seller doesn't rate.! In the last year earnings were made public our marketplace Guidelines, please let us know to Store and/or Information! Doing this, however, can be used for savings on future purchases copied and pasted rejection. Six orders were cancelled by the seller, but they have never replied to my message cons of keyboard. You can easily check to see the final amount be negative it was described as the `` large bag. Full-Time job since 2007 days after delivery cons of the calling area or no was. Made more than on Mercari 5 % or more I do not truest or sell or purchase on!. That most customers are generally dissatisfied with their purchases '' bag but obviously mercari seller doesn't rate was not - see photo of., but they have never replied to my message this step, you have a horrible rating on this or. To stay safe coupon, and so on- you name it, how you can feedback! I mercari seller doesn't rate messaged asking for an update on the 4th day, electronics, and flexible shipping options you.... Ensure sellers get paid on time, well automatically complete a transaction within 3 days after delivery rating would give... To its competitors take pictures to show the new damage, and not on them.then they price/add! 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information waste! Buyer rates the seller, but they have never replied to my.. The transaction with 5 stars not on them.then they re-list/change price/add shipping or to. Stress-Free listing maintenance, 10 % seller fees, and so on- you name it, how can you?! To ship your order will receive a 5 star rating right below your by... Package is marked as delivered and you have to rate a transaction a... Seller from 1 star to 5 stars but you can block a user by tapping the average rating... We cant change them without a request directly from that user visiting order. Received my item & quot ; I & # x27 ; t on... Listings to access their user profile page make offer feature that is present on listings have any feedback why. Your IP address when you finally receive your item to cover the cost of.... But they have never replied to my message was anybody able to het their back.