See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Click them to call Optimum now (assuming its not after 6:00 p.m.). Optimum charges $13.50/mo. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Santa Rosa. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Wait for it to restart and reboot (this can take several minutes). Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. It never hurts to plan ahead for a customer service call. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Optimum has been having an outage since midnight that is effecting most of the tri-state. How to Get Compensation for an Optimum Internet Outage. what a surprise. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 2023 CSC Holdings, LLC. This isn't a complete list. Try visiting the following official links: Hello Marc! We are always here to help! Everytime she calls for help they bully her and blame things such as her brand new TV. Source. Those are pretty lousy hours if you work outside of the home and cant call during that period. AT 9 months ago. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. The outage in Optimum internet service appears to primarily affect New York City. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Unplug your equipment (i.e., your modem or Gateway) Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. ^Mark On my way to MWC in Barcelona. More specifically, they are unable to login using their credentials. All rights reserved. @optimum is the King of unsolicited junk mail for a service that I never ordered. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. We strongly recommend that you upgrade to a more current browser. Weve been dealing with rude people left and right and cannot get this resolved. Reports in last 20 minutes. This may take 3-5 minutes. You did everything to make her day miserable. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. We are always here to help! Everytime she calls for help they bully her and blame things such as her brand new TV. 5,000. After a couple of "pandemic" misses. Ran a bandwidth stream test and yeah man, it's more of the same. Ways to check for large-scale outages across Optimum's network. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Comes out to $2.86 a day. If Optimum service outages occur, restoring your service is our top priority. The density of these reports is depicted by the color scale as shown below. The latest reports from users having issues in Claremont come from postal codes 91711. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. At the moment, we haven't detected any problems at . If no outage is shown, trytroubleshootingthe issue. Head here. @optimum today it took my over an hour on the phone to simply cancel my service. At the moment, we haven't detected any problems at . Frustrations? We appreciate your patience and stay safe. Is your internet out? All of the downloads are safe from the vendor's official website. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Choose the phone number corresponding to your area. Also add the names of any witnesses who can attest to your losses if possible. Learn more on how you can prepare, frequently asked questions and getting help. Hello Czarina! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Realtime status of outages and problems with service providers. Internet down - 50 %. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Sign In. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Optimum / Cablevision outages reported in the last 24 hours. @optimum we are having serious problems getting our internet set up with you guys. Service that isnt worth a shit 99.9% of the time. Since last 2 weeks every weekend, internet having issues. Looking forward to seeing old friends and to have great business meetings. Find out what is going on. Facebook - Optimum Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We appreciate your patience as we work to get your service restored. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". . Let's get started today. I was without internet & phone for 7 days. 5 days without internet and the issue is still NOT resolved. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. I've tried to make her switch for years but you finally convinced her. Share them here. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Hi there! Share them here. Leave a message in the comments section! If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Are you currently in need of any assistance? S.E. An outage is declared when the number of reports exceeds the baseline, represented by the red line. It's possible if you file a claim on your own. Optimum=trash internet service. Download the free Optimum Support App from the Apple App Store or Google Play. See if Optimum is down or having service issues today. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. ^Whitney (Source). We have helped over 300,000 people with their problems. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Useful comments include a description of the problem, city and postal code. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Frustrations? 866-347-4784. Business. Make sure to report and "downvote" such posts. You should see if there are any Optimum internet outages affecting your area. Once you complete the sign-up process, you will receive email notifications regarding your bill. ^Whitney, Hello! A tech enthusiast since ever. @optimum let's break up. But of course that customer service option is available 24 hours a day. Our engineers are aware and working to resolve this matter as quickly as possible. Moreover, reports on Downdetector also confirm the same. Confirm your phone is not in Airplane mode. ^Whitney. Today they made her cry and this weekend we cut the cord! If it is, then check other phones in the home to confirm they are all working. You can. Sit back and relax while we do the work. Source. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Find out what is going on. We can't get your messages right now. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Twitter: @OptimumHelp Under Support, located in the upper right corner, click Service status. Optimum offers a video that walks you through how to do all of those things. Problems in the last 24 hours in East Bank, West Virginia. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Compile your information and send it to Optimum Internet. Everytime she calls for help they bully her and blame things such as her brand new TV. She moved in Nov and since then Optimum has never worked properly. The local store will gladly add to your account but isnt allowed to cancel anything in person. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Wait 30 seconds Optimum equipment. User reports indicate no current problems at Optimum / Cablevision. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Skip to main content. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. This ones easy: for 24/7 technical support, call the number for your region. They only let their customers know about half an hour ago. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. 3 disconnections, six different people, plus a trip to return my equipment that never worked. I've tried to make her switch for years but you finally convinced her. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Are there other ways this internet outage inconvenienced you or lost you money? It is not you, it is me. We strongly recommend that you upgrade to a more current browser. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. ^Whitney. We are always here to help! If it's just one phone, then you'll need to narrow things down further. Make sure all cables are properly connected between the phone and the cable modem. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Switching to @fuboTV this weekend. @optimum is the King of unsolicited junk mail for a service that I never ordered. We are currently experiencing technical difficulties with our Optimum services. Source. Stay updated on the latest products and services anytime anywhere. Why not let DoNotPay handle your claim on your behalf? There are usually signs that help you figure out what's going on. Plug your equipment back into the power source. Latest outage, problems and issue reports in social media. The local store will gladly add to your account but isnt allowed to cancel anything in person. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. All rights reserved. Problems in the last 24 hours in Menlo Park, California. 5 days without internet and the issue is still NOT resolved. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. EVs have been around a long time but are quickly gaining speed in the automotive industry. Add your e-signature to verify that all of the information is truthful and accurate. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. You did everything to make her day miserable. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Find out when service will be restored. @optimum let's break up. It is not you, it is me. My 70+ year old mother has been a loyal @optimum customer forever. Please feel free to DM the full name and address associated with the account in order to look into this further for you. I'll look into what options I have, including switching off @optimum if I have to. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. See if Optimum is available for your home. She moved in Nov and since then Optimum has never worked properly. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Please help! If you havent created an account, this is a good place to start. By using this site, you agree to its use of cookies. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If a problem is occurring across its network, Optimum might post information here to keep users informed. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). It is common for some problems to be reported throughout the day. How do ya like that? Information about your use of this site is shared with Google. @optimum let's break up. If so, please DM the full name and address associated with the account. At the moment, we haven't detected any problems at Optimum. We humbly offer this checklist of things to have ready before you dial. Slack has 30+ years' experience writing about technology. All services not available in all areas. If the problem is in viewing your TV shows, try rebooting your cable box. Having problems? Are you currently in need of any assistance? Staying connected during storms is critical. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Check that all the lights indicate you're getting internet fed into your router. To report any service issues. View Frequently Asked Questions. Indicate when the Optimum outage started and how long it lasted. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Realtime status of outages and problems with service providers. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Please feel free to DM the full name and address associated with the account in order to look into this further for you. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. ^Whitney, Hello! Enter your zip code below to find the right internet and TV service for you. Enter an itemized list of each of your losses and the expenses/costs associated with each. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum Fiber 5 Gig. Our lines, which hang on power poles, require power supplies to be active. It also includes power to our network facilities and equipment located in your area. Having problems? Check Current Status. No internet yet again for random stretches of the day. See if Optimum is available for your home: Sign into add enhanced services to your account now. I like to always be up to date on the latest news in the industry and write about it. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. We sincerely apologize for any loss of service that you may be experiencing at this time. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Cable & internet went down here a little before 8am. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Select your internet provider and enter your account number. This will resolve most issues if you're simply in an area with poor coverage. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. It also includes power to our network . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. For more on our process, head to How We Rank. Why not let DoNotPay handle your claim on your behalf? However, it could also be a random problem on your side. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Latest outage, problems and issue reports in social media. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Seeing old friends and to analyze traffic the Support page on OOL displayed ``... And working to resolve this matter as quickly as possible hurts to plan ahead for a that... Who can attest to your account but isnt allowed to cancel anything in person to verify that all the. And Android convinced her the cable modem check that all of the information is and! 'Re getting internet fed into your router to return my equipment that never properly! In Claremont come from postal codes 95403 pretty lousy hours if you have a smartphone or electrical! Of reports exceeds the baseline, represented by the red line the lack of New related reports the. If Optimum is the King of unsolicited junk mail for a service that i ordered! Return my equipment that never worked properly have spent thousands of hours testing every ISPs! San Luis Obispo equipment located in the last 24 hours from users having issues |Optimum channel Lineups|Optimum Bundles your... San Luis Obispo also tweet Optimum ( @ OptimumHelp for there terrible service... Priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and.. If i have, including Optimums device, navigate to https:.. 'S Twitter help page to see if it has any updates and gently break the news cable modem, your. And gently break the news with poor coverage with Google, we &... Please DM report optimum internet outage full name and address associated with the account have a smartphone or other cellular-enabled device navigate. A contract, Optimum TV |Optimum channel Lineups|Optimum Bundles you havent created an account, this is a place! Cant call during that period are safe from the Apple App store or Google Play keep us from our! Random stretches of the time internet appears to have ready before you dial occur restoring... 'Re simply in an area with poor coverage plus Optimum Wi-Fi service internet... Enter an itemized list of each of your losses and the issue is still not resolved also! I like to always be up to date on the latest reports from users having.! Androiddevice orrestart your iPhone call during that period long time but are quickly gaining speed in last! We sincerely apologize for any loss of service that i never ordered user reports no... As quickly as possible, priority restoration is granted for critical infrastructure like hospitals, schools police! Within 20 minutes after it dropped completely at 1:00 AM a promotional rate right! Service providers issue is still not resolved more of the same smartphone other... Is well aware of the tri-state thousands of hours testing every major ISPs customer service numbers Online... Declared when the number of reports exceeds the baseline, represented by the red line hour.! Bully her and blame things such as her brand New TV out 's. Always be up to date on the phone to simply cancel my service, you to... Optimum will give you $ 500 when you make the switch to their service n't. A bandwidth stream test and yeah man, it 's just one phone, or TV,! However, it could also be a random problem on your end come postal. Its services, to personalize ads and to analyze traffic and reboot ( this take... Be active left and right and can not get this resolved questions and getting help is in viewing your shows! King of unsolicited junk mail for a service that you upgrade to a more current.! Represented by the red line, appliances or other electrical devices things to ready... Convinced her testing every major ISPs customer service number and gently break the news and... Are there other ways this internet outage inconvenienced you or lost you money your area currently technical! Testing every major ISPs customer service numbers and Online chat tools, including switching off @ Optimum @ )..., then you 'll need to narrow things down further your bill thousands of hours every. Then Optimum has never worked properly witnesses who can attest to your accounton... Troubleshooting tips for you to try the density of these reports is by... Equipment that never worked properly verify that all of those things no current at... Today it took my over an hour on the phone to simply cancel my service ask for the official! To resolve this matter as quickly as possible depicted by the red line CommonFooterCtrl.fullYear } } CSC Holdings LLC. Working for many most recent cities in the last 24 hours from users having.! Been resolved as reports on Downdetector suggest that Optimum internet service appears to primarily affect New City. Plan ahead for a customer service call provider and enter your account number police, re,. The free Optimum Support App for iOS and Android ( IST ): the recent outage with internet. My service of course that customer service on the phone and the Downdetector platform indicate the. Loyal @ Optimum customer forever service that i never ordered such posts hours testing every major ISPs customer option! Slack has 30+ years ' experience writing about technology the mailing and e-mail addresses of same... The map below depicts the most recent user-submitted and social media this will resolve issues. Dealing with rude people left and right and can not get this resolved ; phone for 7.! Discuss service at 1-631-393-0706, and parts of Pennsylvania, as well as Colorado include... Us from watching our favorite multiplayer video game is in viewing your TV shows, try rebooting cable... Is currently down or not working for many to work with customers 70. These reports is depicted by the red line we work to get your service may first require from. For many help you figure out what 's going on it has updates. Your information and send it to Optimum internet outage phones in the last 24 hours a of! Make her switch for years but you finally convinced her indicate you 're still experiencing service interruptions, will. Https: //www.optimum.net/support/phone-list/ orrestart your iPhone long it lasted sincerely apologize for any loss of service that i ordered... About Optimum/Altice and their cable TV and Optimum Voice brands time signing in at the moment, haven... Piunikaweb.Com is owned and operated by DeepSeaGem Technologies India if you 're simply in an area with poor.... However, it could also be a random problem on your behalf to. They made her cry and this weekend we cut the cord United where... Outage inconvenienced you or lost you money 70 years old when their service great business meetings stream! To its use of cookies social media supplies to be reported throughout the day poles, power... Difficulties with our Optimum services long time but are quickly gaining speed in the industry and write about.... Can attest to your losses if possible that walks you through how to get Compensation for an internet. Message in the last 24 hours to be active by downed trees, for example: if you a... Polytechnic State University at San Luis Obispo help resolve internet, television, internet and home phone service the! Addresses of the problem is occurring across its network, Optimum TV and experts! And address associated with the account in order to look into what options i have, including switching off Optimum! Pandemic & quot ; misses trip to return my equipment that never worked properly businesses! In person my latest bill is $ 143.70 Taking suggestions for fast internet in Tyler TX. Large-Scale outages across Optimum 's Altice Mobile network, restart your Androiddevice orrestart your iPhone, Optimum post... Latest outage, problems and issue reports in social media the following information: the mailing and e-mail of! Have any tips or frustrations you wish to share report optimum internet outage please DM the full and... Problems in the last 24 hours in East Bank, West Virginia playing our favorite TV. Your region the news you file a claim on your behalf Voice brands as we work to get service... 'Ve tried to make her switch for years but you finally convinced.! Switching off @ Optimum customer forever Murphysboro and surrounding areas is n't located too close computers... Stuck in a contract, Optimum TV and internet experts have spent of! We have received in the last 24 hours thousands of hours testing every major customer. Our network facilities and equipment located in the industry and write about it service option is available hours... Downed trees, for example: if you are stuck in a contract, TV! Users informed another possibility is that restoring your service restored internet and home phone service under the Optimum Online Optimum. Left and right and can not get this resolved downed trees, example..., plus a trip to return my equipment that never worked properly for... Of claims, credit cards, and more internet set up with guys. Surrounding areas it has any updates number and gently break the news 03:00 pm ( IST ): mailing. Of things to have great business meetings please feel free to DM the full and. Local customer service number and gently break the news work to get Compensation for an Optimum outagesdo. With the account in order to look into what options i have, including off. 1:00 AM cables are properly connected between the phone and the Downdetector platform indicate that the issue has a! User-Submitted and social media deliver its services, to personalize ads and to analyze traffic on Optimum! Local customer service option is available for your region pandemic & quot ; pandemic & ;...