The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Enrollment required. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Yes, I want to receive emails from Virgin Voyages. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Once you check in, youll receive your Band and board the ship. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Find out how here. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Learn more. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. (Enrollment required for select benefits.). Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. What happens if a Sailor tests positive at the terminal? All money will be forfeited for cancellations two weeks or less before sailing. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Uber Cash and Uber VIP status is available to Basic Card Member only. Current and past notifications are also posted on the inaugural season updates page. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Refunds will be issued to your original form of payment. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. Heres a peek. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Does MSCs latest vessel really cater to Americans? However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. This post contains references to products from one or more of our advertisers. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Our policies for those who test positive are driven by local, national, and regional protocols. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Terms apply to the offers listed on this page. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Dining. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. We may receive compensation when you click on links to those products. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Simply download our mobile app, log in to your account, and fill in the required information. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. In order to do so, heres what were doing and what well need from you: 4. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. We will look after you if you test positive for COVID on board. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? 3. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Anyone in those situations is eligible to receive a refund or FCC. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Please view our advertising policy page for more information. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. After the 7-day grace period, the deposit is 100% non-refundable. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Health and wellbeing 2. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. We are not responsible or liable for typographical errors, omissions or misprints. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. If you are. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Spa treatments. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Always check with your cruise line or travel agent before making a decision. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. You can, of course, unsubscribe at any time. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) An inherent risk of exposure to COVID-19 exists in any public place where people are present. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Newsletter; Write a Review; Boards; . 45 days or more before your departure date, you have 24 hours to provide your payment information. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. The 411 on what to book pre-sail, and what you can book once we get out to sea. The Voyage will only be cancelled on the date we receive the notice of cancellation. Complete the health-check form in our Sailor App, 2. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. 6. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Our considerations and protocols at our destinations, 9. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Head over to our Sailor App to sign the acknowledgment form. We want to thank you for the continued support, patience, and love weve received from you all. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. 4. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Check here before booking an award fare. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Passengers who do so are eligible to receive a full refund in the form of FCC. Future cruise credits are issued for the fare paid at the time of cancellation. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Nothing. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Passengers who test positive or who have been exposed will also be granted 100% FCC. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. 5. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Heres a peek. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. COVID-19 antigen testing prior to sailing. Learn more. Everything you need to complete and submit before you get to the port. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The remaining balance is refundable on any cancellation made 121 days or more from departure. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. The list of things we recommend that you bring along with you, 5. Click. Complete the Voyage Well acknowledgement in our Sailor App, 6. Local, national, and love weve received from you: 4 on your deposit to access Safety! Regulations 2018 and tips, sign up for TPGs cruise newsletter line or travel agent before making decision... 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